Contact
We’re always happy to hear from you – whether you have a question about an order, need help choosing a piece or want to share feedback.
For the quickest reply, we recommend contacting us by email, Instagram, the contact form, or our website chat.
For all customer enquiries, including orders, returns and product questions:
📩 support@cozeelondon.com
We aim to respond within 1–2 working days (Monday to Friday, excluding UK bank holidays).
Please include, where relevant:
- Your full name
- Your order number
- The item(s) you are contacting us about
Contact form
You can also reach us using the contact form on our website:
🌐 cozeelondon.com
Simply fill in your details and message, and we’ll get back to you as soon as possible, usually within 1–2 working days.
Website chat
If you see the chat icon on our website, you can send us a message directly there.
We’ll reply as soon as we’re online, or by email if you leave your contact details.
You can also contact us via Instagram:
📷 @cozeelondon
Send us a direct message and we will do our best to respond within 1–2 working days.
Postal address
If you prefer to contact us by post, you can write to:
Cozee London (℅ Beige Plus Fashions Ltd)
FAO Eva Stefanidou
St Albans House
St Albans Lane
London
NW11 7QE
United Kingdom
Please note that postal enquiries may take several days longer for us to receive and respond to. For anything time-sensitive, we strongly recommend contacting us by email, Instagram, the contact form, or website chat instead.